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cforms II User Forum Troubleshooting wp 3.2.1 and cforms II 12.2, email never arrives when admin recipient address is on same domain as the form

wp 3.2.1 and cforms II 12.2, email never arrives when admin recipient address is on same domain as the form

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RSGWD

12:34 am August 29, 2011

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Hi Oliver,

I've posted repeatedly in the topic Troubles With Admin Emails about this issue but it looks like that thread has been abandoned, so I hope you won't mind that I'm opening a new one.

Here are the details:

Domain of website containing the form – primarydomain.com
Domain of primary admin email address – primarydomain.com (Google Apps email)
Domain of secondary admin email address – secondarydomain.com (sometimes another email provider, sometimes Google Apps)
Email addresses are separated by commas within Admin Email Message Options
WordPress v3.2.1 (latest at time of writing)
cForms II v12.2 (latest at time of writing)
Details of the PHP version running can be found here

When the form is submitted the email never arrives at the primary email address (junk and trash always checked when testing) but always at the secondary (regardless of the email provider).

Do you have any ideas what the problem might be here, and is there any additional info you might need?

Looking forward to your response.

Cheers,

Robert

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Albert

9:48 am September 3, 2011

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Same problem with me…please help me out…

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Karen

10:25 pm September 4, 2011

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I'm having the same problem (I think). I just started a new blog and wanted to use cforms on the recommendation of others.

Under "Admin Email Message Options" I originally filled in "FROM: email address" with my gmail account.

I did read the instructions: "The default FROM: address is based on your blog's name and the WP default address. It can be changed, but I highly recommend you do not, as it may render the plugin useless. If you do change the FROM: address, triple check if all admin emails are being sent/received! "

I was in test mode and thought gmail would be OK and it was. I received all tests.

Then I decided to change the From to what I think cforms wants, but I didn't know what the WP default address would be. I cleared the field, updated the form, and the field was updated with wordpress @ mydomain.com by the system. Fine, I thought.

Now I don't get those mails.

I added my gmail mail to the Admin email addresses field, and I received the tests again.

I did set up a "wordpress" email address on my blog on the control panel at my ISP. It works fine if I just use it to test sending mails. That part is working. It does not seem to be working at all on the form.

I'd like to know where in the code I can check if the mail is indeed wordpress @ mydomain.com or if something is blank. Or if there is a bug as indicated by the first commenter in this topic?

Guest

9:42 pm September 15, 2011

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I got it to work if you put an address in the BCC under the Admin Eamil Message Options

Guest

Hugh

4:50 pm February 15, 2012

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I'm having this exact same issue right now. Did anyone ever find a solution to this problem?

Hugh

Admin

Oliver

Munich, Germany

posts 6237

7:29 am February 17, 2012

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The mechanism to construct the email works.

However, depending on how you set it up and how your mail server or gmail or whatever mail server you talk to is setup emails may be forwarded or not, they may be classified as SPAM or even be held back. Plenty of options.

If you believe that a certain setup (FROM: address & admin email address) ought to work, check with your provider and ask them for the mail logs…

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