Please replace the ??? with your data!

• URL to the FORM: http://???
• The browser used: ???
• cforms version: ???
• Your Wordpress version: ???

Hi there,

I have just upgraded to the latest version, 9.4 – and it seems I have lost absolutely everything….bummer…My site will not even load at all unlessl I de-activate cforms.  I decided I will just start from scratch and redo everything, so I went to completely remove cforms and re-install.

When I re-install – somehow cforms "knows" about my previous forms!  When I look in my database, using phpMy Admin – I cannot find anywhere that these forms are saved!???

Can you please help me – where is the database table, or at least where are the forms saved so that I can remove everything and start fresh…

Thanks kindly,  trev.

Hi again,

It was a manual upgrade btw, not an auto.

[edit]  checked my wp_options table, there is no "cforms_settings"  entry – ??    [/edit]

Also – I cannot load the Global Settings page for your plugin, it never finishes loading the page, so I cannot delete the form data. I'm trying this in FF 3.0.5  and IE 7  – no deal on either, the page just keeps trying to load without returning.

By "seems to have lost everything" I meant – parts of the form were there, none of the styling was there, then the site would not load at all without deactivating the plugin and restarting the browser.  Upon reactivating, the forms were screwed up more – missing parts, appearing where they should not appear – ETC.  That is what "seems to have lost everything" meant.  There was some salvageable data, but now I am abandoning that thought and just wanting to start from scratch.

 - but since I cannot delete the old form data through the usual manner – would you please be able to tell me how to do so manually – that would be great….thanks again!

/trev

Hi Oliver, thanks for your reply.

Last night I was able to downgrade to my previous version, and using IE7 could load the global settings page and delete all my forms content.  (Firefox could not load the global settings page still, btw – there was  an update to firefox yesterday, maybe thatis relevant?)

After deleting and uninstalling cforms, I re-downloaded 9.4 from this site – I am pretty confident I have the complete fileset, but possibly an md5 checksum would be helpful.

Upon re-installing, folder and file permissions are 755 thoughout, firefox is still unable to load the global settings page, and also sporadically unable to load any of the site pages while the plugin is activated!

I was mistaken lastnight about the "wp_options.cforms_settings" data – I DO have it, but what should I be looking for??

I really  appreciate any more advice you mayhave – thanks again,

trev

Hi,

Thanks for those suggestions – the site is on a decent host, I don't supect it's a php memory issue.

I don't get a white page – I get most of the page loaded, but the page never completely loads.  If I  click any of the options on that page and try to submit it, then the page goes to "reading from server…" and doesn't return.

At that point if I try to reload that page, the left menu of the page loads, but the main content section does not, it's just blank gray background  and the page never returns.  Also at that point none of the other pages of that site will load (in same browser), I need to restart my browser to load anything from that site.

- just spent the morning installing wamp and local wordpress so I don't go thru this again…I'll test it next time – good lesson learned.

if you have other suggestions, I would appreciate it – I'm trying to back thru the options and see if I can rebuild things, but i'm finding it tricky…

thanks again

Hello again Oliver, I really appreciate your continued input :)

I have done another complete uninstall, re-download, and re-install – but have the same issue.  Cannot get to global settings.

I used firebug, and checked the NET info during the attempt to load the global settings page.   On the FIRST load of the page, it shows a return code of 200 OK for all the elements, yet the browser status bar remains at:  "Transferring data from mydomain.org…"    and the browser remains with a pointer/hourglass.  Firebug NET  does not indicate what the page is still trying to load…?

Next – If I then click refresh -l the wordpress admin menu (left side) refreshes, but the page content for global settings does not, so the main page area is just blank grey, and the browser status bar shows:  "Waiting for mydomain.org…"

At this point, if I create a new tab, I cannot load ANY page from the site, they all just show "Waiting for mydomain.org…" in the status and never load anything.

I have narrowed down that if I stop the global-settings page processing, clear the "authenticated sessions", then I can once again load pages from the site … don't need a full browser restart.

Also, if I leave the page processing in FF, – and open IE and try to load the site main page, it is very slow, and gets stuck at "1 item remaining…" until I stop the process in firefox and then the server completes the requests to IE – so the problem is definitely on the server side of things  (definitely, I think…)

I have tried this with all other plugins disabled, still the same. 

So again – Any ideas are genuinely appreciated, I know your time is scarce too, and this is also unpaid work for you, so truly, I respect that.  I'm still chipping away, but I think I might need to do a complete re-install of my entire site, thinking that something has got corrupted along the way, it might be faster to do that.

Thanks,

trev

yep, i'll do that and get back….thanks, great idea

not sure if it will make a difference, but have you considered trying PHP 5+ ?

This may be a bit unorthodox, but you could also try to delete larger areas, step by step, to see if code inside cforms-global-settings.php is causing the time-outs.

Trouble shooting with a baseball bat, but sometimes effective.

ok, now what happens when you load the GET directly into your browser, do you see an error?

if not then something on the backend is causing issues trying to render the captcha, which either means:

• the www/PHP server doesn't support captcha requirements
• or it throws exceptions trying to do so

you could also check cforms-captcha.php, those *could be* the critical calls:

• ImageTTFText
• imageFilledRectangle
• ImageRectangle

Glad we narrowed it down! I've heard of stuck processes once before & I'd be super happy if you could keep me in the loop on your findings. Cheers!