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Kate - Guest
9:37 pm - October 22, 2008
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Please replace the ??? with your data!
- URL to the FORM: private (on network)
- The browser used: FF2
- cforms version: 8.5
- Your Wordpress version: 2.3
[desc]: I've been using this plugin for a long time, but now want to enable tracking so that I can download the form data and import it into Bento.
I checked the database to make sure the two cforms tables were created (which they were), but still when I click on the 'tracking' tab the little progress indicator just spins without stopping or loading anything.
Can you help?? Thanks in advance!!
Best,
Kate
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Oliver
- Admin
7:05 am - October 23, 2008
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I recommend upgrading to 9.x (please *do* read all update notes!)
Can you verify that data is in these two tables?
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Kate - Guest
2:37 am - October 25, 2008
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Hi, thanks for your reply...
I checked the database and can see that the two cforms tables have been created: cformsdata and cformssubmissions
Though I don't know exactly what I'm looking for in terms of data in the tables...I see five fields: id, form_id, sub_date, email, and ip in the 'structure' tab of cformssubmissions, though the cursor turns into a red X thing when I hover over the 'browse' tab...
I think I read in one of the other threads something being wrong with the default 'CURRENT_TIMESTAMP' value...?? Is that relevant or something I should go back and try to follow the steps for?
I am hesitant to upgrade just now, though I'd like to soon...if there's anyway to get this working as is, that'd be ideal. I just inherited the maintenance of this site and don't want to mess with too much until I have a better grasp of what's involved.
Appreicate your help!!
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Oliver
- Admin
9:34 am - October 25, 2008
posts 3909 |
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I think I read in one of the other threads something being wrong with the default 'CURRENT_TIMESTAMP' value...?? Is that relevant or something I should go back and try to follow the steps for?
that'd be only relevant if cforms wouldn't have been able to create the tables in the DB
I see five fields: id, form_id, sub_date, email, and ip in the 'structure' tab of cformssubmissions, though the cursor turns into a red X thing when I hover over the 'browse' tab...
that could be an indication that there is no data yet stored
can you submit a test form and see if that got recorded?
then see if your tracking page shows anything.
also, a lot has been fixed/changed since 8.5 I *really* recommend to upgrade, the process is quite easy, however, it is most essentiall that (to be safe) you only move your old cforms plugin folder (not delete) to a safe place outside of your WP plugins folder and that you make a complete DB backup (so you can always go back).
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Kate - Guest
12:58 am - October 29, 2008
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Okay! Soo, I upgraded to the latest version of Cforms and can still see the tables in the database, though it doesn't look like the data is being recorded.
I get the form data via email, but when I click the 'Tracking' tab the processing progress circle just spins incessantly without loading any data...
So, upgrading didn't solve it. Any other thoughts or suggestions??
Appreciate your help!!
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Kate - Guest
1:04 am - October 29, 2008
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Update: Even though the 'tracking' page doesn't show any records, I clicked the 'download' button and chose an XML file, which has all the recently submitted form data within...
Don't know what that tells ya...?
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Kate - Guest
1:31 am - October 29, 2008
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Another Update: When I click the 'View Records' button, I can see a list of the forms and their data. Still, at the top of the page the 'processing' spinny wheel keeps going and the area that looks like it will eventually be an 'index' of submitted forms (or something) is blank.
Getting closer!
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Oliver
- Admin
7:22 am - October 29, 2008
posts 3909 |
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It looks like you (well, your web server) has an issue with the initial Ajax request to gather all records in that overview window.
If this really bothers you, I can offer to take a quick look, but would need access. You can contact me directly via my contact form above.
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Kate - Guest
11:07 pm - October 29, 2008
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Another note...I do get an error related to Ajax at the top of the form pages. I've just disregarded it, but if you think this problem is Ajax-related, then...?
The error message:
It seems that your ROOT directory for Wordpress is /IMWiki. cforms tried to auto-adjust its settings accordingly, however if you still encounter issues with Ajax (form submission & CAPTCHA reset) please open the file js/cforms.js in your cforms plugin folder and check the sajax_uri variable. (After changing the file, please emtpy your browser cache!)
I did check the sajax_uri and it appears to be correct (http://ourserver.com/IMWiki/wp-content/plugins/cforms/lib_ajax.php)...unless that looks wrong to you...?
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Oliver
- Admin
11:28 pm - October 29, 2008
posts 3909 |
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I did check the sajax_uri and it appears to be correct (http://ourserver.com/IMWiki/wp-content/plugins/cforms/lib_ajax.php)...unless that looks wrong to you...?
I don't know your proper URL, so I can't say whether or not it's correct. You have to try yourself; the goals is that cforms needs to find "lib_ajax.php".
Try the above URL and if it returns an empty white screen it's good, if you get a 404 err it's not good.
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Kate - Guest
11:46 pm - October 29, 2008
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