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Multi-Part / Multi-Page Form Issues
February 12, 2009
7:41 am
Guest

I've followed the instructions and triple checked that everything was in place for my multi-part form, surpressing the admin email etc. until the last form. The issue I'm having is that I never reach the last form. I get to the second form and after I complete it, I get routed back to the first.

This continues in an infinite loop and I'm flabbergasted about it Confused!

Any suggestions?

February 12, 2009
10:21 am
Sarah
Guest

Oliver,

I've been encountering the same problem on my event registration here: easia.imb.org/summit/registration

I've had many folks get through it okay, but more than a handful hit issues where the forms reset back to the first page and they are never able to finish the multi-form process. I'm probably going to go back to the old way of using hidden fields on 2 separate forms to make it work more smoothly for them, but would welcome any suggestions on fixing this problem if you have any!

blessings,

sarah

February 12, 2009
2:55 pm
Alex
Guest

Hi everyone

I am having absolutelly the same issue. My multipart form doesnt go further then second form? I've checked and double checked evrything but unable to fix this problem

Does anyone have any ideas how to fix this?Cry

February 12, 2009
4:02 pm
Guest

Hello:

I am having the same issue as well.  After clicking submit on the second form in the multi-form set, the user is directed back to the first form.  I have also checked and double checked everything. 

Please help with a solution.  Thank you.

February 12, 2009
8:11 pm
Oliver
Munich, Germany
Admin
Forum Posts: 6400
Member Since:
March 6, 2005
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@all : make sure you have upgraded to the latest version v10.2

@iasthaai, @Alex, @gracearden

Please provide URL to the form, otherwise little help can be given…

@Sarah

…make sure that your users have COOKIES turned on. I've tried your forms and it worked just fine.

February 12, 2009
11:09 pm
Guest

Oliver,

Here is the link for my test run through the forms:

http://www.2000dollarwebsite.com/testing-cforms

One question: do I need to make a page for every form on my wordpress site or is one page enough and the forms will automatically run through based off of that first form? I'm doing it with one page right now and having this issue, i'm going to try setting up multiple pages now, but this wasn't stated in the instructions so I never thought of doing it.

February 12, 2009
11:30 pm
Guest

Oliver,

I've just run through Sarah's form using FireFox 3.0.6 on Mac OS X. My cookies are most definitely enabled and I'm getting the same issue. What browser / platform are you using when you're testing this out?

Could it be a cross-browser / platform problem? I've tested in Safari WebKit as well with the same issues…Confused

Not sure how this is working for you but for no one else?

February 13, 2009
2:56 am
Sarah
Guest

iasthaai,

I have had reports from people that it resets for them several times, then later works. Their browser/OS settings don't change. I have encountered the issue several times, but haven't been able to replicate it consistently, which is strange (and frustrating) to me. But, it does make me think that it isn't entirely browser-specific.

I am still on 10.1. I'm going to try and upgrade to 10.2 later today and see if that helps.

February 13, 2009
6:22 am
Guest

Hi Sarah,

I'm using 10.2 which I upgraded to just before visiting these forums. My problems remained exactly the same from 10.1 as they do now in 10.2.

When using your form I noticed that I was actually able to get to the end the whole two times I tried it (a couple of hours in between, clearing browser cache and cookies in between). What happened for me was that I filled out the first one, got to the second bout churches, then got routed back to the first, filled it out again, filled out the second and THEN it went to the third.

On my site it doesn't get out of that loop that it does for you. I get routed to 1 then 2 then 1 then 2 then 1 then 2 and so on…

Im seriously considering just using Cforms as a form builder now and writing my own custom PHP with sessions to store the items in between pages. It's a shame because I thought Cforms was up to snuff last time I used it…it's just that the multi-page functionality is extremely buggy.Yell

February 13, 2009
6:20 pm
Oliver
Munich, Germany
Admin
Forum Posts: 6400
Member Since:
March 6, 2005
Offline

iasthaai said:
One question: do I need to make a page for every form on my wordpress site or is one page enough and the forms will automatically run through based off of that first form?

you only need the initial form on a given page.

iasthaai said:

What browser / platform are you using when you're testing this out?

it shouldn't be. I'm on Windows XP / FF3.x

you current setup looks like there is a config error. feel free to send me your backup file (global settings) – I can check it over the weekend.

Sarah said:

I have had reports from people that it resets for them several times, then later works. Their browser/OS settings don't change. I have encountered the issue several times, but haven't been able to replicate it consistently, which is strange (and frustrating) to me

on a properly setup server with no plugins interfering this should not happen.

the flakyness in session handling could also be due to other influences (plugins etc.) which may reset a session, have ruled this out?

debug code may help to investigate why this happens, you can try enable the debug code that's in cforms.php and follow your session.

iasthaai said:
Im seriously considering just using Cforms as a form builder now and writing my own custom PHP with sessions to store the items in between pages. It's a shame because I thought Cforms was up to snuff last time I used it…it's just that the multi-page functionality is extremely buggy

on a general note: that's what beta testing is usually for, and since it seems that people want to rather take than give (not very much GPL spirit) and wait for perfect code it's tough to get new functionality out and yet consider special/odd envinroments.

February 13, 2009
6:58 pm
Guest

Hi Oliver,

I didn't mean to say that I didn't want to use CForms II further myself but I can't risk using it for a client if it's unstable. On that note, I would be using the earlier versions if they were available but I guess because they weren't properly GPL liscensed I can't find them anywhere.

Did CForms 9 and below have these problems? If you still had that I could use it in te meantime while we get these problems sorted out.

I will get that backup file of my global settings to you right after I write this.

February 13, 2009
7:11 pm
Oliver
Munich, Germany
Admin
Forum Posts: 6400
Member Since:
March 6, 2005
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iasthaai said:

I didn't mean to say that I didn't want to use CForms II further myself but I can't risk using it for a client if it's unstable.

v10.2 is not more or less stable than the versions before. multi-page forms were introduced in v10.0 and I've seen it run on quite a few places with no problems, including teething issues.

no to say that your server environment isn't stable, but there are plenty of things that can mess up sessions (other plugins etc.).

try the above suggestion with echoing the SESSION variable and you can keep track of what's going on.

February 13, 2009
7:30 pm
Guest

Hi again!

Oliver, I've sent you a PM with my backup included. I have another question for you: If I want to have the multi-page form go to a checkout page, where the user clicks "buy now" and gets routed to PayPal…is it possible to integrate that into the form so that the data, including the PayPal IPN gets put into the form tracking after it comes back from PayPal?

It wasn't clear to me if I could add functionality like this into my multi-page form and that is another reason why I was talking about using sessions myself and only CForms for building earlier.

February 13, 2009
7:35 pm
Oliver
Munich, Germany
Admin
Forum Posts: 6400
Member Since:
March 6, 2005
Offline

If I want to have the multi-page form go to a checkout page, where the user clicks "buy now" and gets routed to PayPal…is it possible to integrate that into the form so that the data, including the PayPal IPN gets put into the form tracking after it comes back from PayPal?

cforms was not build to integrate to paypal out of the box, in fact multi-page forms will not work with alternative form actions (which you'd need for paypal) since it would only forward the fields of the last form and forget the previously saved fields (Session).

February 13, 2009
9:10 pm
Guest

Hello I am using v10.1 so I am assuming by the question if I am using 10.2 that there is a bug fix in 10.2 for the multi-page returning to an earlier page when clicking next.  If so, I will take the time to upgrade.  Or, is there just one file that needs to be upgraded?

Here are links for two multi forms on my site.

http://gracearden.com/artist-submission-form/

http://gracearden.com/designer-submission-form/

As others have stated in this discussion, the "bug"  – The user is reverted back to page 1 instead of going to page three – does not happen every time.  However, I would prefer it never happens. 

Please share if the new version address this issue.

Thank you so much for the support and the plugin!

Grace

February 14, 2009
10:55 am
Oliver
Munich, Germany
Admin
Forum Posts: 6400
Member Since:
March 6, 2005
Offline

The problem of reverting back to page 1 is an issue that's tightly connected with your server environment, plugins you have installed etc.

Anything that interferes with the PHP SESSION (e.g. shopping carts, etc.) could potentially erase/reset the cforms SESSION variables.

I have been testing the MP feature on a plain vanilla install and it works fine, yet it may not work on everyone's setup due to the above.

I'm happy to work with you to determine if your individual cases can be covered by adjusting cforms or at least determine the cause of the issue.

I'll contact you off-line.

February 15, 2009
11:37 am
Oliver
Munich, Germany
Admin
Forum Posts: 6400
Member Since:
March 6, 2005
Offline

version 10.3 wil fix a few bugs that may cause those multi-part form issues.

stay tuned, it is to be released shortly.

February 24, 2009
3:53 pm
Sarah
Guest

Oliver,

I agree with above folks… I'm very willing to try out the beta versions, but do face the reality that in using it live with a big registration, that i have to help users work through issues along the way to help them do what they need to do.

I do appreciate your help in getting things going. Me passing along bugs is just a "so you know" help in getting things rolling and being aware of issues. 

I did just upgrade to 10.3, so hopefully that will address some of the issues. – sarah

April 1, 2009
8:49 pm
Allie
Guest

I am also having this same problem. The only other plugins I have installed are SEO Pack and FormBuilder, but I deactivated both of them and this is still happening: http://www.blackberrycar.com/?page_id=282 (cforms 10.4.1)

Oliver, did you determine why some of these other people were having this problem off-line with them? Maybe I have the same settings as them or something.

Thank you!

April 2, 2009
7:15 am
Oliver
Munich, Germany
Admin
Forum Posts: 6400
Member Since:
March 6, 2005
Offline

can you please elaborate on 'I am also having this same problem' ?

make sure to give replicate-able steps.

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