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cforms II User Forum Troubleshooting I don't receive message

I don't receive message
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Guest

Ben kenobi

10:40 pm May 21, 2008
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1

Please replace the ??? with your data!

  • Your URL: http://saint-maur36.fr
  • The browser used: Firefox and IE 7
  • cforms version: 8.4.2
  • Your Wordpress version: 2.5.1

When people submit a message in a cform's form, there is validation message, the process is OK… but I receive no e-mail in my e-mail box. It is a big problem for a contact form !!

Is there any fix to this problem ?

_
Admin

Oliver

Munich, Germany

posts 6094

11:14 pm May 21, 2008
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2

can you point to your contact form (URL)?

based on the information you provided, I'd say the fix is: proper configuration.

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Guest

Ben kenobi

11:20 pm May 21, 2008
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3

URL of my contact form : http://www.saint-maur36.com/contact/

What is proper configuration in this case ?
Admin

Oliver

Munich, Germany

posts 6094

11:51 pm May 21, 2008
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4

The form looks fine and it seems to send the email. A couple of things to check:

  1. Are you using cforms SMTP?
    1. check for login/pw authentication
    2. check for SSL etc. encryption
  2. Correct email address(es)!
  3. Correct FROM: address!
  4. Try alternative admin email addresses
  5. Do you receive any emails from W (e.g. passwords, comments notifications)?
  6. Check your PHP servers mail() function?
  7. Can you check your mail servers log files?
    1. perhaps contact you provider

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Guest

Ben kenobi

5:40 pm May 25, 2008
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5

1. I am not using SMTP

2. My email is correct… and I try different addresses

3. FROM: address is the good one

4. With other admin email, same result

5. I receive emails from WP

6. It seems there is no problem with this…

7. I will try to contact my provider… :(
Admin

Oliver

Munich, Germany

posts 6094

9:23 pm May 25, 2008
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6

Very odd. I guess contacting your provider may reveal more info, as they can tell (by the log files) whether an email was sent at all & what happened to it…

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Guest

Ben kenobi

6:23 pm July 10, 2008
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7

With anoter contact plugins, there is no problem… My messages were sending correctly… so I think problem takes it origine in your plugin…

Why cforms is the only plugin don't run with my WP blog… ?

I love this plugin, It have all functions I need !
Admin

Oliver

Munich, Germany

posts 6094

6:39 pm July 10, 2008
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8

Again, I have no idea as I can't look into your web- and mail server's log files. If I remember correctly the form didn't show any errors when submitting?

Can you put up a test form on a separate page?

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