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cforms II User Forum Troubleshooting form hang after submit

form hang after submit
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capzman

posts 4

1:40 am March 18, 2009
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Hi Oliver,

I've got my site hang and shows blank screen after submitted a comment. this happen after i upgrade from 10.1 to 10.4.1 (patch) version. do you have any advise how to resolve this? thanks in advance. Cheers
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Connie

8:51 am March 18, 2009
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Yes, I too have just upgraded to 4.1 and the contact forms hang after submitting.  I see the "one moment please" but nothing else happens.  Your help is greatly appreciated.

sincerely Connie
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Oliver

Munich, Germany

posts 6237

12:26 am March 19, 2009
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please always send your URLs, even if you have done so in a previous post.

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Jeff

7:26 pm March 28, 2009
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Oliver,

I followed the instructions in the FAQ and first added /public_html to the front of the path to the lib_ajax.php file then put the full link there, but no help.

I still get "one moment please…" forever.

jeffdodson dot com

Jeff
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Oliver

Munich, Germany

posts 6237

9:31 am March 29, 2009
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[url]

is the correct path.

Yet calling the file causes this err:

Fatal error: Cannot redeclare db() (previously declared in …nt/plugins/cforms/lib_aux.php:25) in …gins/cforms/lib_aux.php on line 28

So either you have another instance of cforms running, or the function name has been used elsewhere already…(other plugin etc.)

You could try and rename it to e.g. cf_db for all instances in the above file and cforms.php

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Jeff

2:35 am March 30, 2009
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Interesting, I have other instances of cforms on other sites running the same version of cforms with, at a minimum, the same plugins, all on the same server, operating just fine, and they do not require the same direct link.

In this case, I have rebooted my computer, cleared cache, made sure there was no other instance of cforms running, the the form still hung at 'one moment …".

Can you be a little more specific on which file I should rename, then where the instances of that file will happen so I can change those files?

Thanks!

Jeff
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Oliver

Munich, Germany

posts 6237

7:39 am March 30, 2009
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7

Could also be a theme thing…have you tried the default theme to test?

Code wise you can try and rename all instances of db(..) to e.g. cf_db(..) in lib_aux.php and cforms.php.

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Jeff

4:15 pm March 30, 2009
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Thanks Oliver.

Looking into that file, lib_aux.php, I found only one instance of db( and in cforms.php, very many.  No changes to database file names required?  I will try the change you suggest.

Jeff
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Jeff

4:55 pm March 30, 2009
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Making the changes suggested, db( to cf_db(  had no impact.  Still have continuous "One moment please …"

The site having the issue uses the same theme as the sites without the issue.

Jeff
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Oliver

Munich, Germany

posts 6237

7:22 pm March 30, 2009
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It did change something, because the error is gone, however you need to do the same procedure again with (in both files):

dbflush(..)

Just try the link I copied above yourself, the goals is to fix it until it produces a blank page.

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Jeff

8:56 pm March 30, 2009
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OK, I think I follow you.  But I notice in the error message, the first part, it states "previously declared in …" "in …", where in the previously section it mentioned another database all together, same server, different site.  This must be the underlying issue.

I have placed all files back to the beginning.  I have a corrected set of files also, but after correcting all the errors and getting the form to work, browsing the form throws some fatal messages on screen about cformRSS, in files outside cform files.  And browsing the link above gives a different error also related to cformsRSS.

Reverting back to 10.4 does not correct the issue.

I placed the 10.4.1 patches back to the server on both sites and the form hangs as previous AND the link above produces the same error where you can see the 2 different databases by name.

Perhaps I can correct what went wrong here to correct the root of the issue, have any thoughts how I screwed things up?

Jeff
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Oliver

Munich, Germany

posts 6237

9:02 pm March 30, 2009
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12

hard to say but make sure to check:

  • abspath.php for existence and content (cforms root)
  • properly disable and reactivate cforms

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Jeff

9:59 pm March 30, 2009
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Pardon me while I go wipe this flushed red look from my face and apologize to you heavily for wasting your time.  In generating the abspath file, I uploaded a version for one site to the other, causing the error.

Do you mind please deleating the links above to my site and site references, now that this event is over?

Thanks, and again, sorry about that!

Jeff
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