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cforms II User Forum Troubleshooting file upload woes (links in tracking & upload restrictions)

file upload woes (links in tracking & upload restrictions)

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Member

rocketman1223

posts 6

6:31 pm March 31, 2009

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I have 1 file upload issue after upgrading from 10.1 to 10.4.1 (using WP 2.7):

1.In my tracking page, I see successful submissions without problem, but there is no link to the file uploaded like there used to be. I can see the files and know they are there, but wondering if this is a bug?

I also noticed that when i download to CSV, the "URL" option only enters part of the URL (leaves off the filename, but adds the id to the url)…seems like it isn't pulling the filename in your code. Could this be a permissions problem? (I enabled 777 access to "/js/includes" for now, but curious what is "needed".)

The form "response manager" lady is much less technical than we are, so having to find the links to these files is not easy. Any ideas?

I have a 2nd issue that seems to have been around longer, but haven't had a chance to fix it:

2. I have a form with 10MB ("10240" entered in field) limits. I can upload smaller files (not traced sizes to a science, but probably no more than 1-2MB) without any problems. I have an 8MB file that I tried unsuccessfully. Specifically, it reloads the form page on submission (which is bad because it appears like it may have actually gone through), but nothing is posted/emailed.

I've checked with my sysadmin and he said he saw no restrictions on the server-side that would stop it (he verified FTP successful uploads). Any ideas?

Thanks for a great plugin!

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Oliver

Munich, Germany

posts 6237

9:16 pm March 31, 2009

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rocketman1223 said:

I have 1 file upload issue after upgrading from 10.1 to 10.4.1 (using WP 2.7):

1.In my tracking page, I see successful submissions without problem, but there is no link to the file uploaded like there used to be. I can see the files and know they are there, but wondering if this is a bug?

Are you sure there is no link, or is it just pointing to the wrong location?

I also noticed that when i download to CSV, the "URL" option only enters part of the URL (leaves off the filename, but adds the id to the url)…seems like it isn't pulling the filename in your code.

Could this be a permissions problem? (I enabled 777 access to "/js/includes" for now, but curious what is "needed".)

I don't think so, but if the tracking data view is already not correct, then the download may also be broken.

The form "response manager" lady is much less technical than we are, so having to find the links to these files is not easy. Any ideas?

I have a 2nd issue that seems to have been around longer, but haven't had a chance to fix it:

2. I have a form with 10MB ("10240" entered in field) limits. I can upload smaller files (not traced sizes to a science, but probably no more than 1-2MB) without any problems. I have an 8MB file that I tried unsuccessfully. Specifically, it reloads the form page on submission (which is bad because it appears like it may have actually gone through), but nothing is posted/emailed.

you need to check several PHP related settings around POST / form / upload MEM capacity. Your provider should be able to help or Google.

I've checked with my sysadmin and he said he saw no restrictions on the server-side that would stop it (he verified FTP successful uploads). Any ideas?

FTP is a different playground. cforms uses the <form> POST method.

Thanks for a great plugin!

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Member

rocketman1223

posts 6

4:53 pm April 3, 2009

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1a. Yes, pretty sure! ;-) When you view a record, the file upload field shows only the filename as the data recorded (e.g. "resume2009.doc"). No link at all.

1b. Anything I can submit to you that will help make a better determination than "maybe"? I've played around a lot with this stuff and I just am not sure where to head next. I guess it's worth noting that the URL is mostly correct (if i add the correct filename to the partial URL, the actual path and ID are correct); it just doesn't add the filename – minor detail. ;-)

2. I'll follow-up with them on this issue, thanks.

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Oliver

Munich, Germany

posts 6237

8:00 pm April 4, 2009

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Since I have never heard of this before I strongly believe this has to do with your specific implementation and server setup. I can only recommend to get in touch with a web developer to help troubleshoot code and settings wise.

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