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cforms II User Forum Troubleshooting cforms popup blank

cforms popup blank
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Guest

Jessica

10:55 pm February 3, 2012
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1

When i click the button to insert a form, the popup comes up blank. I've cleared the cache, still have the problem no matter what browser I use.

 

I have no idea where to start to troubleshoot.
Guest

Jessica

11:17 pm February 3, 2012
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2

also popups for editing the field options are also blank.
Admin

Oliver

Munich, Germany

posts 6237

12:26 pm February 4, 2012
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3
  • are you using a multi-site setup?
  • SSL?
  • moved your site?
  • checked the FAQS (cforms.js / abspath.php)?
  • what version of cforms are you on?
  • what version of WP are you on?

…just a couple of things to consider.

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Guest

Jessica

6:44 pm February 8, 2012
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4
WP version 3.3.1

cforms version 11.7.1

no multi site

no ssl

I have checked abspath/cforms.js and pointed to the domain, cleared the cache, restarted the browser (tried this with both firefox and chrome)

moved the site about a month ago (and actually never changed the abspath/js) but only just started having this problem about a week ago.

 

specifically, the input field settings popup is blank and the popup to insert cforms into a page is blank.

 

<?php $abspath = 'http://www.mydomainn…..com/'; ?> is the correct abspath format right? and 

var sajax_uri = 'http://www.mydomainn……php'; is the correct cforms.js format?

 

something else I noticed, in the editor, it shows that both of those files are not active

Editing cforms/js/cforms.js (inactive)
Admin

Oliver

Munich, Germany

posts 6237

7:11 am February 9, 2012
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5

abspath.php must include an absolute file path, what you have there is a URL.

here is one way to retrieve the absolute path:

  1. add a new form
  2. add an upload field to this form & save changes/settings
  3. go to "File Upload Settings" and copy the path under Upload directory (absolute path)
  4. cut path just before ../../wp-content/… 

eg.

/home/236523_21367/dev/site/wp-content/plugins/cforms/attachments

absolute path:

/home/236523_21367/dev/site

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cforms popup blank

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