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cforms II Support Forum Troubleshooting cform confirm in website but no email

cform confirm in website but no email
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Guest

joanne

11:56 am March 15, 2008
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1

Please replace the ??? with your data!

Hi its me again, I have change the previous server to a new one.

tested the simple form and it works on website and on email  but

when i configure a new form and tried it, it confirms in website but receive no email.

 

Is there something wrong wt my setting?

Thanks for help
Admin

Oliver

Munich, Germany

posts 6006

5:07 pm March 15, 2008
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2

Perhaps. So you say your default form works but an additional one doesn't?

The only explanation I have is due to your admin email settings. You may want to compare all settings between the two forms configs.

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Guest

joanne

11:37 pm March 15, 2008
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3

this time i tried the default form and the same thing happen. There was confirmation on the website after submit button but i still dont receive any emails.

The default form are at http://www.asiamena.com/index.php?page_id=30

 

ajax is disabled

comment form is disabled

cc me is disabled (before it was on, but the form did not process)

admin email are the same as wordpress email. Not sure what is wrong here.
Admin

Oliver

Munich, Germany

posts 6006

9:47 am March 16, 2008
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4

It looks good from the user point of view.

  1. Have you checked your SPAM folders on your admin email account?
  2. Can you use a different admin email address for testing?
  3. Can you get in touch with your provider and ask them about the not delivered emails?
  4. They should be able to see immediately why an email hasn't been delivered.

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Guest

joanne

11:43 am March 16, 2008
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5

hi i have checked the spam email. by the way i am using gmail account to test, before it was a personal email which does not work so i tried it on gmail but same thing.

 

could this be because wordpress is installed manually at the root?  this problem doesnt happen wt other website which has automatic wordpress installation to root.

but thats just cause this is the 1st this happen on this particualr website.
Admin

Oliver

Munich, Germany

posts 6006

1:56 pm March 16, 2008
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6

Again from the front end, all seems to be working fine. So I'm sure there are no deployment issues, but configuration/mail server issues.

Are you using cforms SMTP support?

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Guest

joanne

2:42 pm March 16, 2008
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7

Nope i am not using smtp and its not turn on. do i have to use it? if yes, how do i do that?
Admin

Oliver

Munich, Germany

posts 6006

5:22 pm March 16, 2008
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8

No you shouldn't have to, unless your providers makes it mandatory.

That leaves only points 3) and 4) above.

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