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New Member | PDXDesigner posts 4 10:43 pm May 11, 2009
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I have installed Cforms on a client's Wordpress site. When a user fills out all fields and enters the Captcha field info an error occurs when hitting the submit button.
It says, "Please double-check your verification code". After repeatedly inputting the correct code you get the same method. However, if you hit the Captcha reset button and input the new code, the form works and sends the information as it is suppose to.
Do you know why the Captcha will not work with the initial Captcha code and only after resetting it?
Thanks, Steve
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Admin
| Oliver Munich, Germany posts 6237 7:12 am May 12, 2009
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This usually happens when another plugin etc. resets the PHP SESSION after cforms stored the CAPTCHA value.
Try disabling your other plugins to find the one's doing it.
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New Member | PDXDesigner posts 4 6:57 am May 17, 2009
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Hello,
All of the Plugins I use have been used on other websites with no problems using the CForms Captcha. But I checked the codes and none use the PHP $_SESSION code. I also did as you suggested just in case, but it still has the same problem.
Could there be another reason? Do you think if I inactivate, delete and reinstall it would work? I have not tried that yet because I am hoping to find a solution before I have to redo the forms on the website, 1 free estimate form being very long in length.
Any insight you could give would be helpful.
Thanks,
Steve
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Admin
| Oliver Munich, Germany posts 6237 10:05 am May 17, 2009
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Could there be another reason? Do you think if I inactivate, delete and reinstall it would work?
perhaps, but I doubt it. you may have to check with your provider if your PHP SESSION settings are all correct.
I have not tried that yet because I am hoping to find a solution before I have to redo the forms on the website, 1 free estimate form being very long in length.
no need to worry, simply make backups (either individual form backups or the all settings under global>settings), then restore after reinstalling
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