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New Member | otisranson posts 2 2:36 pm July 29, 2009
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[desc]:
Hey guys, thanks for the help. I have a form that allows the user to type their email in, then submit. There are other text boxes on the page, but nothing special. The goal is to have the end user enter a number/letter/note and submit.
Here's the problem:
I get blank emails from the form submission. I have tried every setting possible, and ran through the FAQ, but still no luck at getting any information typed in the form. Is there a config file that I could upload so you guys could check the settings?
Some times no email at all as well. I have the "Turn admin email off" UNchecked.
I have all the emails directed to my admin email address.
Also, if I enter in my admin email address in the email box, I get no email at all. I can understand not getting an email from yourself, but does it allow that function anyway?
When I use my personal email address, it works fine.
I get an email about 8 of 10 attempts no matter what email address I use.
Any help is greatly appreciated. Thanks again.
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Admin
| Oliver Munich, Germany posts 6237 12:12 am July 30, 2009
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otisranson said:
[desc]:
Hey guys, thanks for the help. I have a form that allows the user to type their email in, then submit. There are other text boxes on the page, but nothing special. The goal is to have the end user enter a number/letter/note and submit.
Here's the problem:
I get blank emails from the form submission. I have tried every setting possible, and ran through the FAQ, but still no luck at getting any information typed in the form. Is there a config file that I could upload so you guys could check the settings?
- did you try enabling only a TXT part for the admin email (no HTML)?
- does the email contain at least the text from the TXT MESSAGE field (per admin config)?
- have you tried different email clients?
Some times no email at all as well. I have the "Turn admin email off" UNchecked.
I have all the emails directed to my admin email address.
Is that the same as the FROM: address?
Also, if I enter in my admin email address in the email box, I get no email at all.
what "email box"? the email form field?
have you checked the SPAM folder etc.?
I can understand not getting an email from yourself, but does it allow that function anyway?
yes, it should be no problem.
When I use my personal email address, it works fine.
odd, see above
I get an email about 8 of 10 attempts no matter what email address I use.
even more odd. usually either it works or it doesn't -> could be a SPAM thing.
Any help is greatly appreciated. Thanks again.
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New Member | I_Know_God posts 1 11:14 am July 30, 2009
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im haveing a similar problem, when i submit my emails they come to my emails accounts completely blank the only thing they have in them is who they are to and who from.
no subject, no data
the Admin TEXT message (Header) DOES COME THROUGH
I have tried html on and off, ajax on and off, and ive messed with my email addressed alot, and spam etc .. to no avail.
Im on the latest version of cforms
server running Apache 2.2.9 with PHP 5.2.9-1 and MySQL 5.0.51a
after more testing i can see that I only get the emails when i have external SMTP server checked, but it doesnt matter what i put into the SMTP server address i still get the blank email with the exception to the Admin TEXT message.
ill try different SMTP servers, but the ones the host gave me arent working.
the mail is on the same server as the site, not sure why i would need to check external SMTP to get a mail, it does require outgoing authentication and i have that in place.
heeeeeelllllppppp pleasssse
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Admin
| Oliver Munich, Germany posts 6237 6:31 pm July 30, 2009
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I_Know_God said:
after more testing i can see that I only get the emails when i have external SMTP server checked, but it doesnt matter what i put into the SMTP server address i still get the blank email with the exception to the Admin TEXT message.
that's unlikely since a wrong SMTP server address will result in no SMTP connection and a connection error with no emails sent
ill try different SMTP servers, but the ones the host gave me arent working.
who is your host? I'm sure they can help you configure the SMTP setting correctly.
the mail is on the same server as the site, not sure why i would need to check external SMTP to get a mail, it does require outgoing authentication and i have that in place.
*if* your PHP server supports PHP's mail() you don't need SMTP
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New Member | otisranson posts 2 9:29 pm July 30, 2009
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Oliver said:
otisranson said:
[desc]:
Hey guys, thanks for the help. I have a form that allows the user to type their email in, then submit. There are other text boxes on the page, but nothing special. The goal is to have the end user enter a number/letter/note and submit.
Here's the problem:
I get blank emails from the form submission. I have tried every setting possible, and ran through the FAQ, but still no luck at getting any information typed in the form. Is there a config file that I could upload so you guys could check the settings?
- did you try enabling only a TXT part for the admin email (no HTML)?
- does the email contain at least the text from the TXT MESSAGE field (per admin config)?
- have you tried different email clients?
Some times no email at all as well. I have the "Turn admin email off" UNchecked.
I have all the emails directed to my admin email address.
Is that the same as the FROM: address?
Also, if I enter in my admin email address in the email box, I get no email at all.
what "email box"? the email form field?
have you checked the SPAM folder etc.?
I can understand not getting an email from yourself, but does it allow that function anyway?
yes, it should be no problem.
When I use my personal email address, it works fine.
odd, see above
I get an email about 8 of 10 attempts no matter what email address I use.
even more odd. usually either it works or it doesn't -> could be a SPAM thing.
Any help is greatly appreciated. Thanks again.
Email are not goin through spam at all. When I do get them, they are going to my Inbox.
I just tried turning off the HTML, I still have a completely blank email. I do not get the header regardless of settings.
Admin email address is different than the send mail from email address.
All the emails are still "(no subject)" in the subject line.
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Admin
| Oliver Munich, Germany posts 6237 6:50 pm August 2, 2009
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Turns out this was related to PHP mail() not being supported.
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Guest
| Mario 9:52 pm August 2, 2009
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Is there a Workarround? Neither the PHP mail() nor SMTP is functioning.
All emails are blank.
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Admin
| Oliver Munich, Germany posts 6237 10:50 pm August 2, 2009
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I know that some cheap providers don't support PHP's mail() function, but I doubt that cforms' SMTP is not functioning correctly if setup properly.
See the FAQs for email trouble shooting tips.
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Guest
| Gordon 5:48 pm August 5, 2009
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Hey, Oliver.
Got the same problem with only diference that the subject is fine. The email body is absolutely blank. Using text version, mail().
Thank you in advance.
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Admin
| Oliver Munich, Germany posts 6237 9:07 pm August 5, 2009
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can you post a screenshot of your admin message settings/configuration?
also, can you try and use the SMTP feature to see if the email gets properly delivered using SMTP instead of mail()?
can you post a URL to a sample form including a CC: field?
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Guest
| Mario 5:51 pm August 6, 2009
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Oliver said:
I know that some cheap providers don't support PHP's mail() function, but I doubt that cforms' SMTP is not functioning correctly if setup properly.
See the FAQs for email trouble shooting tips.
Hmm, didn't have any problems with my provider (all-inkl.com) before using PHP mail(). The Form fails when using SMTP anway. Believe in me, I tried everything… including reading the FAQs 
Sent you an email including an email-header of a blank email!
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Admin
| Oliver Munich, Germany posts 6237 6:54 am August 7, 2009
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Mario said:
Oliver said:
I know that some cheap providers don't support PHP's mail() function, but I doubt that cforms' SMTP is not functioning correctly if setup properly.
See the FAQs for email trouble shooting tips.
Hmm, didn't have any problems with my provider (all-inkl.com) before using PHP mail(). The Form fails when using SMTP anway. 
why? happens there?
Believe in me, I tried everything… including reading the FAQs 
Sent you an email including an email-header of a blank email!
got it.
I installed ver. 10.6 but have you seen, the x-mailer says vers. 10.5.2, is this correct?
if you disabled and re-enabled cforms it should show the latest version.
can you add me as "BCC" for one test submission & submit a form?
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Guest
| Mario 3:37 pm August 7, 2009
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Oliver said:
can you add me as "BCC" for one test submission & submit a form?
Just submittet a form with cc to you.
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Guest
| Mario 7:59 pm August 7, 2009
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Solved the problem for me!
I missed to change the variables according to my form fields. The standart variable {message} in the "admin email message options"-section didn't take effect any longer. I had to change to {Nachricht}, according to my field's name.
Oliver, thank you for the fruitful email-conversation.
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Guest
| Dalton 5:11 am August 8, 2009
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This is weird – I'm not sure if I have exactly the same problem or not. I am getting emails, but the data is not there. For example, a simple name/email contact form, the entire contents of the email is:
A new submission (form: "Sign up for the mailing list") ============================================ Your Name: Your Email:
No content besides this, and the tracking database is missing those fields too. Any ideas?
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Admin
| Oliver Munich, Germany posts 6237 1:36 pm August 8, 2009
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- did you verify that (Footer: "Include user input at the bottom of the admin email") is checked?
- is the Tracking page working at all?
- what is recorded and what isn't?
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Guest
| Dalton 4:33 pm August 9, 2009
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Hi Oliver,
Yes, "Include user input at the bottom of the admin email" is checked. The entry appears in the tracking database, but the user fields are blank. The form name, date, and IP address fields do have data.
This is true for both forms installed on the site.
I have tried a complete uninstall of all cforms database tables and then re-install, but that did not do the trick.
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Admin
| Oliver Munich, Germany posts 6237 7:26 am August 10, 2009
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very odd, never heard of such a case, where non of the form fields would be saved to the DB or added to the email. however the fact that both happens does make sense, since they're dependent on each other.
what's the URL again?
ps: not sure how to trouble shoot this from here, I'll send you an email.
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Guest
| Dalton 9:14 pm August 10, 2009
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It's my wife's site. The url is http://www.wabisabibrooklyn.com
There are three forms – two on the contact page and one on the wholesale page.
I can send you a login if you need it too. Thanks.
Dalton
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Admin
| Oliver Munich, Germany posts 6237 10:03 pm August 10, 2009
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The forms indeed show an odd behaviour. Since the first form (#3) would reload with no message, while the bottom form (#1) would reload, but 'kill' the first form…
I noticed that the HTML header does not include the cforms header. Per the FAQ (> wp_head() ) you want to make sure that you WP theme supports the wp_head() command (in the header PHP template). This may be the culprit.
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